Privacy Policy

How we protect and manage your personal information

Introduction to Our Privacy Policy

At EmergencyHeat Services, we take your privacy seriously. We believe in transparency and are committed to being upfront about our privacy practices, including how we collect, use, and protect your personal information. This Privacy Policy is designed to help you understand how your personal information is handled when you use our website and services.

We provide advanced smart heating systems and services across Canada, designed to enhance comfort while reducing energy consumption. In providing these services, we collect and process personal information, which we manage with the utmost care and in accordance with this Privacy Policy.

This policy applies to all information collected through our website, mobile applications, smart heating devices, and any related services, sales, marketing, or events (collectively, our "Services").

Information We Collect

We collect information that you voluntarily provide to us when you express interest in obtaining information about us or our products and Services, when you participate in activities on our Services, or otherwise when you contact us. The personal information we collect depends on the context of your interactions with us and the Services you use, the choices you make, and the products and features you use.

Personal Information Provided by You

The personal information we collect may include:

  • Contact information (such as name, address, email address, and phone number)
  • Billing and payment information (such as credit card details and billing address)
  • Identity information (such as date of birth and social insurance number when required for installation or service contracts)
  • Account information (such as username and password)
  • Feedback and correspondence (such as information you provide in customer service inquiries)
  • Marketing information (such as your preferences for receiving marketing communications and details about how you engage with them)

Information Automatically Collected

When you use our Services, we may automatically collect information about your devices and their software, including:

  • IP address
  • Browser type and version
  • Operating system
  • Time zone and location information
  • Login information
  • Access times and dates
  • Usage patterns within our Services

Information from Smart Heating Devices

Our smart heating systems collect data about your heating usage and environment, including:

  • Temperature settings and adjustments
  • Usage patterns and schedules
  • Energy consumption data
  • System performance metrics
  • Environmental conditions (such as home temperature and humidity)

This information helps us provide you with personalized service, optimize system performance, and develop improvements to our products.

How We Use Your Information

We use your personal information for various purposes based on the relationship we have with you, including:

  • Providing and Maintaining our Services: To deliver the services you request, process transactions, and maintain your account.
  • Improving our Services: To understand how our services are used, monitor and analyze usage and activity trends, and determine the effectiveness of our promotional campaigns.
  • Personalizing Your Experience: To tailor content and offers based on your preferences and usage patterns.
  • Communication: To respond to your inquiries, provide customer support, and send you technical notices, updates, security alerts, and administrative messages.
  • Marketing and Promotions: To send promotional communications about new services, special offers, and other information we think you may find interesting.
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes.
  • Safety, Security, and Dispute Resolution: To protect the rights, privacy, safety, or property of EmergencyHeat Services, you, or others.

How We Share Your Information

We may share your information in the following situations:

  • With Service Providers: We may share your information with third-party vendors, consultants, and other service providers who need access to your information to perform services on our behalf, such as installation, maintenance, billing, data analysis, customer service, and marketing assistance.
  • For Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  • With Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions.
  • With Your Consent: We may disclose your personal information for any other purpose with your consent.
  • Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
  • Vital Interests and Legal Rights: We may disclose information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation.

Your Privacy Rights

Under Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), you have certain rights regarding your personal information:

  • Right to Access: You have the right to request access to the personal information we hold about you.
  • Right to Correct: You have the right to request that we correct information that you believe is inaccurate or incomplete.
  • Right to Delete: You have the right to request the deletion of your personal information in certain circumstances.
  • Right to Withdraw Consent: You have the right to withdraw your consent to our processing of your information at any time.
  • Right to Complain: You have the right to make a complaint to the relevant privacy or data protection authority.

To exercise these rights, please contact us through the methods provided on our Contact page.

Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access our services within a secure environment.

Our smart heating systems use industry-standard encryption protocols to secure data transmission. We regularly review and update our security practices to enhance the protection of your information.

Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.

For heating usage data collected through our smart systems, we typically retain this information for up to 24 months to provide you with historical usage analysis and optimize our services.

Changes to This Privacy Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

Contact Us

If you have questions or comments about this policy, or if you would like to exercise your rights regarding your personal information, please contact us through the methods provided on our Contact page.